The Communication “LIST”
Posted on April 8th, 2009 by Devin
I like simple reminders like anagrams. Here is one (called “LIST”) about communicating and being supportive of another person.
L - Listen closely
I - Identify what the person is thinking and probably feeling
S - Summarize back to the person what you are hearing
T - Tell the person something supportive, whether it is a personal compliment, an acknowledgment of the difficulty of his or her situation, or agreeing with what he or she said.
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