The Communication “LIST”

I like simple reminders like anagrams. Here is one (called “LIST”) about communicating and being supportive of another person.

L - Listen closely

I - Identify what the person is thinking and probably feeling

S - Summarize back to the person what you are hearing

T - Tell the person something supportive, whether it is a personal compliment, an acknowledgment of the difficulty of his or her situation, or agreeing with what he or she said.

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